The Consumer Affairs Division has been established to be the protector and advocate for the consumers of Jacksonville.  The division investigates complaints regarding unfair, deceptive or illegal business practices, enforces relevant city ordinances and state laws along with educating consumers on their rights and responsibilities.  

Request a service or file a complaint
You may request a service or notify us of a service problem online now.  Just follow the steps to complete your request.  Otherwise, you may call (904) 630-CITY (2489).

If you would like to download a copy of our complaint form, please click here.